Chipping sengWare

[Lauren H]

We recently bought a little over a dozen 16oz Porcelain proGrade sengWare mugs from visions espresso to decide if they were the answer to our seemingly endless mug search (16oz well shaped mugs are hard to find!). But after 2 weeks of use, over half of the mugs are already chipped in multiple places around the rim. We don't seem to be extra hard on them, just normal cafe use and washing. Has anyone else had this problem? Any ideas or advice ?

[Bj Davis]

I have had mine for 2 years and only chipped one. Out right broke a dozen, they don't do well when hitting concrete! We hand wash, no dishwasher here, so I can't speak to that.

[Alex Galt]

Out of several dozen 12 oz. SengWare mugs, I've lost about five to chipping. I've lost more to outright breaking. Niagara stuff (they bought out the Buffalo line of diner china) has a five year chip guarantee, I sure wish they made the right stuff for coffeehouses! We use their plates, they're great.

[Chris O'Connor]

We used sengWare in our shop for two years without more than an occassional chip.

[Joey Trujillo]

We had some sengWare cups... yeah they chipped too. BUT they recently beefed up their ceramic! sengWare is having them made somewhere else now, as I believe I was told by Visions at Coffeefest last month. They definitely felt, and looked, more sturdy. Maybe someone else will come along with a review of the new sengWare stuff soon... Hope this helps.

[Lauren H]

Yes, we got ours from them at coffee fest and they are supposed to be the new, more durable, chip resistant model. Maybe we should find a stock of the old version that everyone has done well with :(

[Peggy Gargaro]

We have been using sengWare for about 2 years in our cafe. I have had only 2-3 mugs chip. Usually staff breaks them while washing or something else.

[Brady]

Try contacting them?

[Carma]

It's not you. Evidently the company changed its claybody and cups are not properly vitrified. I have gone through more than a dozen cases in the past six months. Today we opened a box of four and all four were chipped within hours. Visions replaced a number of them, but with more of the same. I am actively trying to find new cups/saucers. Very frustrating.....

[Lauren H]

carma have you had any luck with finding new mugs? Our second case is now completley broken and there is no way i'm ordering more!

Carma said:

It's not you. Evidently the company changed its claybody and cups are not properly vitrified. I have gone through more than a dozen cases in the past six months. Today we opened a box of four and all four were chipped within hours. Visions replaced a number of them, but with more of the same. I am actively trying to find new cups/saucers. Very frustrating.....

[David Sierra]

I've lost quite a bit of Sengware cups due to chipping (when washing) and dropping them. Also, one time I had a whole shipment of cups arrive chipped or with broken handles...but the company made good by shipping replacements. I am currently looking for a "thicker" alternative, but can't find any that have the 'vibrant' colors that Sengware has....

Has anyone discover a vendor that has thicker, colorful (yellow, red, etc.) cups? Please advise... Thanks!

[Terri Sierra]

There was a company at SCAA that had VERY nice cups in a variety of colors. They were in the hall next to the Barista Competition. Does anyone remember who they were?

[peter pan]

I use to use Seng Ware that I bought from Visions up in Seattle and had the same problem. I know they have discontinued selling it. Maybe because of that fact. Anyways I switched over to Rattle Ware which I bought from ESI also in Seattle. It is a little more costly but we use it in a high volume atmoshphere and have never chipped one yet. Broken a couple but that's normal. I know it's a little late since you already purchased it but for future reference I guess. Good Luck!!